Disclaimer and Returns Policy


Hentronix units are to help you keep your chickens safe, but we cannot accept responsibility for loss of chickens in any circumstance. As with any automatic opener, the ultimate responsibility for the welfare and safety of the chickens rests with the owner/keeper.

Please note that we can supply an appropriate battery and charger, for an additional cost of £24.95 (ex. VAT), and customers wishing to receive this as a part of the same shipment will need to select the Battery & Charging Unit option on the Store before paying for their order.


Shipping: Whilst we advertise the shipping times to the USA of being 1-3 days for Express Delivery and around 17 days for Economy Delivery, we unfortunately can't assume responsibility for the operational difficulties experienced by our couriers. The same stance applies to all orders shipped, regardless of destination country. 

Payments by PayPal: We do accept payments by PayPal. Some payments processed through PayPal will have a fee levied on them by PayPal and we regret that we cannot absorb these fees or refund said fees.

Returns Policy: If you are not 100% happy with your purchase, we will refund the purchase price of the product to you provided that all the materials are returned to us within 30 days of purchase and are shipped at customer's own cost. We do require that you contact us at info@hentronix.co.uk before returning any items.

Import taxes/duties: Whilst some countries have import allowances which mean we can freely ship there to our customers (Australia, USA, Europe...), orders shipped to countries with lower allowances on imports, such as Canada, may be liable to additional import taxes/duties, the payment of which are the responsibility of the customer and, if incurred, may be passed on to the customer post-purchase.

Privacy Policy: Hentronix LTD does not handle financial payments directly and does therefore not see any customer payment/card information. Our website is secure, and card payments are processed through Stripe and/or PayPal.