FAQs
Setting up and General FAQs
How do I set it up?
We have designed our automatic door openers to be straight forward and to be installable with minimal fuss. We have a number of videos on how to install our units, which can either be found on the individual product pages in our Store, or on YouTube. We also provide comprehensive but easy-to-follow instructions with each purchase.
Have you got units which can be fitted my existing chicken house door?
Absolutely!
Hentronix door openers can be fitted to virtually all types of existing door, including horizontally and vertically-sliding doors and also side-hinged doors. We have custom-made units for all Eglu Coops, and Snap Lock coops too.
We have a range of openers for wooden coops, including our all-in-one Assembly (which has a wooden door provided too, and is plug-and-play), and our robust Original opener/closer, which can open larger vertical sliding doors, larger side-hinged doors, and larger side-sliding doors too!
Do your openers have a minimum weight for the door?
No – your coop door does not have to be above a minimum weight.
Are Hentronix units weatherproof?
Absolutely – rain, ice, snow. Whatever nature throws at them! They have all been tested in extreme temperatures, from desert heat right down to -35C.
Should I fit the device inside the chicken house?
Not necessarily! Mounting internally will not help control red mite (since any crevices inside give them more places to hide), so we recommend external mounting wherever possible... The control unit has a daylight sensor so this would always need to be mounted outside.
My chickens are young and nervous - will motor noise distress them?
New or young chickens should be allowed to get into a routine before the automatic door is set up and switched on. Once they are in a routine – particularly when they reliably get in the henhouse as dusk approaches – the device can be switched on and the chickens have absolutely no problem with any noise from the motor or mechanism. Our unit for Eglu Cube MK2 and Eglu Go is completely silent!
What happens if a hen sits in the doorway as it closes?
If your chickens are in a routine and are reliably getting in to roost this is not likely to happen. If however it does happen the “automatic stop” function will activate just as it would when the door is fully closed, and this will prevent any harm to the chicken.
What is the returns policy and your guarantee on the product?
Our returns policy can be found here: http://hentronix.co.uk/disclaimer